ACEA 2.0: 500 million euros invested in the digital management of infrastructures and networks
In February the first two parts of the new calls for tender drafted by ACEA to digitalise procedures for intervention and management of its water and electricity networks were published in the Official Journal of the European Union. The ACEA Group has thus started out on a road that will enable it, by 2016, to manage, using innovative mobile technologies in a perfectly integrated manner, all its work processes, from the creation of infrastructures and maintenance services to the management of networks, customer care, and so on. This revolution will be made possible thanks to the Work Force Management (WFM) system, a digital platform created by multinational SAP, allowing the real-time coordination and monitoring of all the activities performed by ACEA and its suppliers.
The first two industrial segments to be “digitalised” will be the management of water networks in Rome and Frosinone and electricity distribution in Rome, starting with the selection of suppliers, who will be obliged to adopt the new digital work method.
ACEA has prepared a new tender procedure that will enable it to invest around 500 million euros on the territory. There will be a significant concentration in tenders, from the current 100 tenders per year to 5 macro-tenders, so as to award strategic and long-term tender contracts (from 3 to 5 years).
Once operational, the new contracts in place will make it possible to digitally manage every working phase of the 43,000 interventions performed by ACEA every year in Rome and the Lazio region, reducing by about one third the time required for the work and services performed. After having completed each phase of their job assignment, engineers and workers, equipped with tablets and handheld devices, will be able to document their work, sending georeferenced photos. It will thus be possible to have real-time knowledge and control of works and maintenance interventions, with the automatic application of penalties in the event of delays and bonuses (up to 10% of the tender value) in the event of excellent results. With this new system it will also be possible to have real-time monitoring of work performance, which will be assessed every four months based on service quality parameters elaborated and certified by an ad hoc study.